Returns and refunds
You can return any Bates Saddles purchase within 30 days. Return delivery is free on saddles. Accessories are returned at your own cost.
Every Bates saddle is made to perform, and we're confident you'll feel the difference from your first ride. If it isn't right for you and your horse, here's how returns work.
What is the Bates Saddles returns policy?
You have 30 days from the date of purchase to return your saddle or accessory for a refund, provided it is unused and in its original packaging. This applies to change of mind returns on orders placed through our Australian online store.
Who pays for return delivery?
- Saddles: we do. We book and pay for the courier to collect your Bates saddle.
- Accessories: you do. Return postage for accessories is at your own cost and is not reimbursed.
What condition does my item need to be in?
To be eligible for a return, your item must be:
- Returned within 30 days of purchase
- Unused, with the original ticketing and saddle covers clean and still attached
- In its original packaging, in original condition. Saddles must be well packed in the original foam and cardboard to protect them in transit
Can I return sale or clearance items?
Yes. Sale and clearance items can be returned under the same 30 day policy unless the product is marked as final sale (subject to the Australian Consumer Law). We'll always tell you up front if a sale or promotion excludes returns.
How do I return a Bates saddle or accessory?
- Contact us and select Return from the drop-down menu.
- Fill in the form with your order details and your reason for return.
- We'll be in touch by the next business day to confirm your return.
- Send your item back to us:
- Saddles: we'll book a courier pick-up on a day that suits you, at no cost to you. The courier can arrive at any time that day, as we aren't given a time window. Pack the saddle in its original box and remove any old shipping or address labels.
- Accessories: take your item to your local Australia Post office and send it back to us at your own cost. We recommend a tracked service, as we can't take responsibility for items lost on the way back to us.
How long does a refund take?
Refunds can take up to 15 business days. Your return takes a few days to reach our fulfilment centre, and we process your refund once it has been received and checked. We'll email you updates along the way.
What if my item is faulty?
This policy covers change of mind returns. If you believe your saddle or accessory is faulty, please contact us and we'll look after you.
